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Some people are really unbelievable! There are always times difficult customer lazy, to which we draw its ideas from the nose must be energetic, irritated, but sometimes, occasionally, you have it too: The really, really unfriendly Horror customers that you are still long after ask what those are probably gone by the liver like! Recently we had

something and it went on for DAYS!

A customer wanted "The Metabolic Balance cookbook! But FIRST!"

For those who do not now know: The Metabolic Balance cookbook (and plenty of other books on the subject), there is the Southwest Publishing and there is a first and a second cookbook. They look like this:

The images are so large, so that everyone looks beautiful, which I shall mention a few more times ...



Note to observe the two on the second cookbook!

We had the "first" in stock, but the customer insisted that this was the wrong and they "FIRST" may. We sell these books very often and know there actually pretty good decision, but since the lady was very curt, we promised her to research it again and order the next day the book would be there. The yellow cookbook and went away with schonmal.

Well, the next day exactly the same yellow book did so again for the lady. They came to us as of the dates wanted her book and then it started:

customer: "I wanted to but the FIRST!"
boss: "Ms. Customer, we have the extra researched again yesterday, this book is the first, we're sure!"
Customer: "No, it looks different now and I have not much time!"
boss: "We see here again just for the web for ..."
customer (interrupting): "Listen, I have no time!"

(she bought the peppers from the previous day along with an invoice on the table!)

customer: "If you are not able to order me the right book, I just relate it to my wife, doctor!"
boss: "Please, Mrs. Customer, may we please look there to resolve this, we want to have you ..."
customer (interrupting again): "I have no time now, give me back the 15 €!"
boss: "This is unfortunately not, I can write you a credit note and please, we have looked on the first page of all books published are printed on at this point where she * shows * it is great!" No 2 "and it's orange! This is the first book they have there!"

customer (interrupting again): "I gotta go, I'll come back tomorrow!"

Zack! She was gone. The book, together with statements they made us lie there, and we stared dumbfounded at a threesome.

the next day. Meanwhile came - why ever - a third Metabolic - "the first" Balance cookbook for our warehouse. The client was in the afternoon, this time voted more friendly, we have postponed her book under her name. (We were then all in "listening around" because we do not want to miss the spectacle, D!)

customer: "The friend, who I will give it to, has been one of these books and it is yellow!"
boss ". Well, then they will take perhaps the second you look here, Mrs. Customer, we have checked and the book in it (it is the first cover page scrolls up) are all the books on the subject of it printed is on the orange." No 2 ""
customer: "Oh, they will still need the second book ..."

The book No. 2, we had unfortunately not in stock, because it asks us more often is that we have ordered it then and this will end up passing that it did not have soooo much with the order.

But wow! NO excuse for the behavior the day before, no real understanding that she has just simply wrong, nothing.

Sometimes I really think we are kind to to our customers! (Buy books =) °___°;

Cb Stag 357schematics

bookstore ≠ library

That many the difference between a bookstore and library (= borrow books) know, I'm used to. The fact that customers know the difference and ignore it anyway, I was, until recently, new!

A very arrogant, loud customer entered the store and was waited on by my colleagues and tried desperately to pick out children's books on ROCKETS (!) for the young son of the customer, who was also there. All that stuff went into space and the moon landing, and suitable for the young age was pleased, not you. I've just noticed on the edge, because I had customers.

Finally, the rocket mom even looked at another bissel in children's books around and just when I was on my way there to look for another customer for a book, it blared through the store: "I need a reading book for a six-year-old, who can help me? " I stupidly just to it opened, she took me immediately confiscated and It was a crowd (by the way in search for woman Nöstlinger "Gruselwusel "...) Gruselwusel was out and my colleague took over anyway, so I had a wife rocket on the cheek. The person receiving this gift child was, as always, very smart, very far, very well read and well as classics are not a problem, but "Peter Pan" was not for me, because that would read the six-year-old then surely with Daddy in London in English. I then got her "Charlotte's Web" and then sold it suddenly began again with the rocket book thing and whether I would still probably not find anything. But the little mini-fiction from Why-Why-Why and "space" had it not enough, "FIRE FIRE" (the said it seriously) and I had a comment on "Children and War Toys / glorification" resist but very. No, we had really no book on the topic in stock and I would have had to wait to order something, but they also did not do so.

In the meantime, son rocket by the way catchy with our very worn, very old game books that are for watching, ruin and games for young children in the corner so the kids for a while employed, if the parents maybe a little longer for purchasing need.

How else do not expect to - for our son rocket is nothing too expensive! - She said snippy, "Well, then we just take this fire book (! that played with the boy all the time, it has a plastic steering wheel) "



And would order for them have been a problem, however, is the book sold out and I also told her and she said without batting an eyelash: "good hire, then we just made the" and I think I was in the whole year training period has never been so perplexed and surprised by such naturalness in the voice of a customer! * _ * Thank God the child was getting restless and I did not take her long and hard to explain that unfortunately not possible, after all, there are other children playing with us so! I was somewhere between very amused and stunned ...

I find it shocking to see, of course, some parents want their kids seem to raise hell or for worse simply all / and still think that borders do not exist ...